Returns, Refunds & Cancellation Policy
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods only. Should you need to return any item to us for any reason please contact our Customer Service team here.
Please return goods unused/unopened in perfect condition for resale within 60 days of receipt. Please note that you are responsible for shipping costs when returning unwanted goods, and so we recommend obtaining proof of postage incase of any issues that may occur with the delivery of your return. A full refund minus the shipping costs will be made on receipt of the returned goods. Please include a note in your parcel with your order number and your refund request so we can sort this out for you as quickly as possible. You can return your unopened product to:
Yumi Nutrition Returns, Prolog Fulfilment – Phase 1, Little Oak Drive, Sherwood Park, Annesley, Nottingham, NG15 0DJ
If your product is faulty, please get in contact with us to inform us of the issue and we will do our best to get this looked into for you. We will either send you a replacement free of charge or process a refund.
If you would like to exchange any items please contact us and we will do our best to get your items exchanged for you. Please note that we can only exchange products of the same value or lower, and a refund will be processed for the remaining balance. Unfortunately we cannot exchange your item for a product of a higher value, in which case a new order can be placed on our website and your current order can be refunded. Please note that you are responsible for the cost of sending the unwanted item back to us if an exchange is wanted and also the shipping costs for sending out the exchange item.
Will any return costs be refunded?
If you have changed your mind and wish to return your products to us, please note that you are responsible for the return costs. If an order is being returned due to an error or due to damage or a fault, we will refund any charges incurred in returning the item to us by refunding your return postage costs. Please note that this up to 2nd class postage only. We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will request the details of your new card that belongs to the same original account in order to process your refund.
When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 7 working days for the refund to show within your account, as this can vary depending on banks. If you paid via PayPal, refunds will normally show within your PayPal account within 24 hours.