Frequently Asked Questions
About Yumi Dogs
We’re a team of dog lovers who are passionate about vitamins and supplements and the amazing health benefits they provide. We’ve pawfected a range of tasty vitamin treats for dogs using the highest quality ingredients to keep your pet at their very best every day!
We believe that everybody should be able to enjoy taking vitamins and supplements including our pets... and that's why we created Yumi Dogs! We are on a mission to help your pets achieve their wellbeing goals and have fun along the way. Say goodbye to the hard-to-swallow pills, our tasty chews offer all the benefits of traditional supplements in tasty treat form.
Our office is based in Manchester, United Kingdom. This is where we ship our orders from!
Orders & Delivery
We offer the choice between two different courier partners: EVRi and Royal Mail.
- Royal Mail: Order by 2pm for same day despatch1st Class (1kg limit): £4.00 | 2nd Class (1kg limit): £2.99
- EVRi: Order by 4pm for same day despatchNext Day: £4.00 | Two Day: £2.99 | FREE option on orders over £25
All parcels will be sent from our UK fulfilment centre - via DHL International tracked service. Please note, our shipping costs do not include any charges levied by Customs in the destination country, nor do we accept responsibility for paying these.
An email will be sent to you within 24 hours of dispatch with your tracking number.
Please contact us within 30 days of placing your order and we will do anything we can to help. You can also contact your selected courier directly and they each have a specific, simple procedure that we follow in the event of a missing parcel.
Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.
Returns & Refunds
You can return any unwanted items you have received within 14 days of receipt if the product hasn’t been opened. If you need a replacement for a different product of the same value, we will send a replacement free of charge after you return the previous item. Please email firstname.lastname@example.org first, telling us your order number and why you require a replacement.
At this time our policy is that customers return items to us at their own cost unless the goods are faulty. For more information, please see our Returns, Refunds & Cancellations Policy.
Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete.
Yumi Dogs Chews
Yes, we’ve worked hard to create supplements that not only do good but also taste fantastic! Many happy dogs have tried and loved our chews and we’re sure your furry friend will do too!
Our tasty chews don’t need to be taken with food or water, they’re just tasty snacks with loads of health benefits! Just make sure not to exceed the recommended serving size.
Yes, of course! Yumi Dogs chews have been designed to be used in combination with one another to provide the best benefits in a tasty form!
Each of our products contains the highest quality natural ingredients to provide your dog with the best possible benefits. Please visit our product pages for a full list of ingredients for each product.
Our chews are suitable for all sized dogs - we recommend one chew for smaller dogs (up to 10kg), two chews for medium-sized dogs (11-20kg) and three chews for large dogs (over 20kg).
This can depend on the product and how your dog responds to the supplements in general. With our Skin, Coat & Paws chews, for example, you can see noticeable results in just over two weeks.
Safety & Quality
Yes, the chews are generally safe to consume, unless your vet has any precautions, so please consult with them first just to be safe!
Our tasty chews are suitable for dogs aged 10 months and above.
It is best to store the chews in a cool, dry place at room temperature.
Yumi Dogs products are best before 18 months from the date at which they were manufactured.
All our Yumi Dogs chews have been approved by Ashbury, the leading food labelling service company in the UK.
You do not need to have an account to place an order, however creating an account will allow you to view all of your previous orders in one place.
An account will not be created for you automatically. You can create an account by signing up on our website. If you are subscribed to a product, you will need to create an account using the same email address used to subscribe, this will be the same email address linked with your PayPal account. If you have placed orders in the past and wish to create an account, contact our customer care team who can send you a personal account invite request.
You can delete your account by contacting our customer support team by email or telephone.
To redeem a discount code, add products to cart then proceed to view cart. You can then click on the black button that leads to checkout. There, on the right hand side, you will see a text box where you can type in the code. Once you click ‘apply’, the discount should appear in the price breakdown below.
Subscribe & Save
Yes you will receive a new bottle of gummies each month unless you order Mindfulness 60 which is every 2 months.
Your recurring order is generated automatically on the same date each month. It will be sent with Royal Mail tracked 2nd class and should be delivered to your doorstep within 2-3 working days. All the Yumi subscriptions are shipped on the same working day if the order is placed before 13:00 GMT.
With each subscription order, you save 15%. The discount is applied automatically once you set up your subscription. You can benefit from saving on more than just one bottle a month, because the number of subscriptions you can have is unlimited.
If you no longer want to receive your gummies on a monthly basis, you can cancel your subscription in your PayPal account. If you prefer us to do it for you or if you have any questions about your subscription, don’t hesitate to get in touch, we are here to help!
Your subscription will run as long as you want it to continue. You can cancel anytime or put your subscription on hold if you want to take a break. If you are moving home, you can update your shipping details in your PayPal account or simply get in touch with us.