Delivery Policy

Here at Yumi Dogs we pride ourselves on excellent customer service.

We know that you don't want to wait days for your order to arrive. That’s why we send all our orders with Royal Mail.

How will my parcel be sent to UK mainland?

You can choose between 1st and 2nd class shipping with Royal Mail. 2nd class shipping postage costs £3.49 and takes 2-3 working days to be delivered. 1st class shipping postage costs £4.49 and takes 1-2 working days to be delivered.

If you order before 12pm on a weekday, we will ship your parcel on the same day; otherwise it will be shipped the next day. If you order after 12pm on Friday, your parcel will be collected on the following Monday.

Please note that whilst we promise to ship your order quickly, the delivery times are not guaranteed and some parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, and certain parts of Scotland will usually take a little longer to arrive.

How will my item(s) be sent to Western Europe?

All items will be sent with Royal Mail.

How will my item(s) be sent to rest of the world?

Shipping to the rest of world will be done via Royal Mail Air Mail. Shipping can take up to a month to arrive to some countries and locations.

Please note we have made every effort to make our shipping charges as accurate as possible, however, occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

An email will be sent to you within 24 hours of dispatch with your tracking number.

Help! I haven't received my parcel, what should I do?

Please contact us within 30 days after placing your order, and we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us, we will issue a refund minus the cost of postage. If not received on time, your international parcel will be deemed lost after 21 days since shipment date.

What if my items are confiscated by customs?

Please note that we ship a variety of products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.